Shipping Policy
All made-to-order pieces will require 6-8 weeks of production time before they are shipped to you.
International shipments are subject to taxes and duties, which the customer is responsible for. Please take note of your country's import policies before placing an order.
All shipments are trackable. You will receive an email with the tracking number once your order has been shipped.
International
- Insured FedEx Tracked & Signed (3-6 business days)
Singapore
- Insured Shipping, Tracked & Signed (1-3 business days)
* Orders will require customer's signature when receiving. We are unable to ship to P.O. boxes.
* Please note that shipping times are only an estimate
Return Policy
Please note that we do not accept returns or exchanges on our pieces as they are made-to-order. If you have ordered a wrong size and would like to change it, please notify us within 4 hours of your order by email at hello@studiopapillon.co
If your order is damaged or defective upon arrival, please contact us by email at hello@studiopapillon.co within 5 days of receiving it
Cancellations within 4 hours of placing your order can be refunded. A 5-8% transaction fee (depends on your chosen payment processor) will be deducted from your refund.
Cancellations after 4 hours of placing your order will not be refunded, and will proceed with production. Please make sure to check your order carefully before proceeding with the purchase.
Our Warranty
Each purchase is entitled to a one year warranty starting from the date of shipment. The warranty will be void if the item has been resized, repaired, or modified outside of Studio Papillon
A prepaid fully insured FedEx shipping label will be sent, with the customer responsible for the costs of shipping both ways.
The one year warranty covers resizing, repairs, cleaning and polishing of jewelry at no additional charge.
For resizing: It is not recommended to resize your ring more than once as it may affect the structural durability of the ring.
The one year warranty does not cover the damage or loss of jewelry due to negligence and theft.
For loss or damage of gemstones: Replacement will be subject to fees depending on the type of gemstone used.
Custom/Bespoke
If you are looking to customise a piece with a different gemstone, check out the Gemstones section on our website!
If your heart yearns for a gemstone that is not on our website, please reach out via the Contact page or email to hello@studiopapillon.co
See our Bespoke page for more details
Studio Papillon does not work with customer-provided gemstones due to the potential of loss or damage during the production and shipping process.
Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://studiopapillon.co/ (the “Site”).
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@studiopapillon.co